Management cannot legally interfere with, or reprimand us for forming a tenant’s association per the Residential Tenancies Act of 2006.
TENANTS’ PROGRESS REPORT for PARK PROPERTY MANAGEMENT – 66 ISABELLA
| Grade | Category | Comments | |
|---|---|---|---|
|
F
(2.2 / 5) |
Security | Tenants report that security is
inadequate. The building exists in a somewhat rough
neighbourhood, and one security guard is not enough to
both guard the main entrance and perform rounds.
The main entrance FOB (key) reader is poorly placed, on the wall approximately 4 metres from the door. This means that tenants often admit people they don’t know (possible trespassers) waiting at the door because the FOB reader is so far away. Some security guards are seen as too friendly, and not an effective deterrant to trespassers. At least one security guard is frequently seen sitting, smoking and chatting with tenants rather than effectively deterring trespassers. It has been reported that some trespassers have accessed the 5th floor (amenities) where they have engaged in drug activities. They then have access to every floor in both towers, as there are no floor restrictions in place in either elevator bank. Security cameras are not watched at night, although they do record. |
|
|
F
(1.1 / 5) |
Pest Management | Cockroaches have been seen
throughout the building, including many apartments, the
lobby, mail room and laundry room. One tenant reported
that his unit required 16 invasive cockroach treatments in
a 4-year period.
Tenants have reported bedbugs in their apartments and in the laundry room. Tenants say the laundry room was open for several days after bedbugs were reported to the landlord (PPM), with no notice to tenants until after it was closed for treatment. Tenants have charged that the landlord (PPM) has failed to manage the bedbugs at a “building level”, only treating individual apartments (sometimes multiple times) with no proactive inspections, no traps placed, and no notice to neighbouring units, as had been the common practice 5 years ago. Tenants say mice have been seen in many units and in the lobby. One tenant reported that management needed multiple attempts to patch a hole in a radiator duct that was allowing mice to enter the apartment. Further, poison is used in the building to treat mice, and poisoned mice coming through such holes may injure or kill pets such as cats and dogs. Pigeons and small birds are reported to be a major problem on many balconies, where they drop toxic feces. It is reported that the landlord (PPM) has failed to stop certain tenants from feeding the birds, leading to flocks infesting many balconies. Although pigeon netting is offered, it does not stop small birds from infesting balconies adjacent to the food source.
|
|
|
F
(2.3 / 5) |
Amenities | Tenants say the “Movie Room” has been out
of service since 2021, with no rent abatement offered for
the broken amenity.
Laundry machines are reportedly often out of service or malfunctioning, and some are reported week after week to the service provider before repairs are made. The landlord (PPM) absolves itself of all responsibility for any of the machines. The Gyms can be extremely hot in the fall when heating is first turned on. There is no thermostat control in the West Tower gym, nor most of the apartments at 66 Isabella. |
|
|
D
(2.6 / 5) |
Parking | Guest parking is difficult or impossible to access, as it requires a direct hand-off of the key from the Community Manager during office hours. Further, she isn’t always present (as she is a shared resource with another building). | |
|
F
(2.3 / 5) |
Heating, cooling and ventilation | There is no thermostat control of most
apartments at 66 Isabella. In the winter, some units can
be so hot that all windows and balcony doors need to be
opened, wasting a lot of energy. This is especially a
problem in the West Tower gym.
Ventilation shutdowns have been common in the East Tower, leading to bad smells traveling through the halls and into units. |
|
|
F
(1.8 / 5) |
Cleanliness | Tenants report that the front entrance is
usually laced with the smell and appearance of dog urine,
which is hosed down only rarely. Cigarette butts litter
the front entrance as no proper disposal for them is
available. The grounds are littered with bird feces and
other spills which are rarely cleaned.
Tenants report one incident where a dead mouse was present in the lobby for 5 days before building staff removed it. Tenants say that indoor cleaning is too infrequent.
|
|
|
F
(2.0 / 5) |
Health & Safety | See “pests” above.
In one incident, a tenant noted that raw sewage had leaked from a pipe above his locker onto his possessions. He was told by the Property Manager to put his possessions on a wooden pallet, so that the raw sewage would hit the wall and drip down to the floor, but not touch his possessions. He replied that the raw sewage was dripping from above, and was not directed at the wall. Only then was he permitted to move his possessions to a new locker. In another incident, a tenant was told that some “water”
had leaked into his storage locker in the basement. He
went to his locker only to find a jet of raw sewage
coating the inside of his locker and his
possessions. He was denied any compensation for the items
inside which were coated with raw sewage. After
protesting, he was issued a $100 laundry card, which
barely covered the cost of the HazMat suit he later needed
to clean out his locker, and did not cover the cost of his
insurance deductible. He was left by himself to clean the
inside of the locker and all his possessions, from the
human feces.
Sewage spray on a locker cage.
|
|
|
D
(2.5 / 5) |
Communication | Communication is usually adequate, however, building staff insist that all requests be made through the online portal Building Stack. Tenants report that when dealing with contentious issues (such as bedbugs) that Building Stack communications have been erased from the portal, denying the opportunity to use these communications as evidence. | |
|
D
(2.7 / 5) |
Accessibility | Tenants report that signage at 66 Isabella is inadequate. |
Methodology: a survey was sent to new members when the Association was formed on October 9, 2025. From the survey, tenant priorities were established. For all categories of difficulties, solutions were proposed to the landlord (Park Property Management) in our Issues and Proposals document. A meeting was held between the Association and Park Property Management on November 28, 2025, where the issues and proposals were discussed. After the landlord had 7 months to implement solutions, members were asked to give numerical scores at the Association’s General Meeting on July 13, 2026. 16 responses were received. Those scores were averaged to provide the numerical scores above, and correlated to letter grades using a standard “academic” correlation.
Thank you for participating in an excellent General Meeting!
Minutes will be posted as soon as they are available.
PARK PROPERTY MANAGEMENT TRIES TO CRUSH 66 ISABELLA TENANTS ASSOCIATION
Landlord threatens to evict founder & Co‑chair Bernie Fitzpatrick for sharing information
“It is an offence under Ontario Law to intimidate, harass, or obstruct someone from executing their duties as a member of a Tenants’ Association (Residential Tenancies Act, Section 233). I am pursuing this eviction threat as harassment and obstruction.
“The right to distribute information is an essential part of running a Tenants’ Association. I stand in defiance of these demands by the landlord to stop communicating with our tenants. I will continue to disseminate information, as I challenge these illegal threats and intimidation tactics with the full force of the Ontario Landlord-Tenant Board and the provincial Rental Housing Enforcement Unit.” ~Co-chair Bernie Fitzpatrick
See Park Property Management’s threatening letters below.
Join the 66 Isabella Tenant Association!
We’re STRONGER TOGETHER.
We will never share your info with management or third parties.
NEW!
CC: us on your complaints!
If you are having trouble getting action from the management, or have any other complaint, please
We can help move things along, and we really need this data for enacting change and preparing quarterly “report cards” for the management.
Use of email is strongly preferred to using the website “Building Stack”, since with email you keep a record, while with Building Stack your communications disappear. Email addresses for the Community Manager and the Property Manager are posted in every hallway in the building.
Don’t want to receive paper communications? Got it!
Thank you for saving the trees!
Uniting Tenants at 66 Isabella Street
Explore the potential benefits of forming a tenant association at 66 Isabella Street to strengthen community voices and address shared concerns effectively.
Discover the Power of Tenant Unity
Learn how a tenant association at 66 Isabella Street can amplify your voice and strengthen our community.
Collective Representation
Ensure all tenant concerns are heard and addressed through a unified, organized group advocating for your rights.
Community Engagement
Foster stronger connections among residents to build a supportive and informed living environment.
Improved Communication
Establish clear channels between tenants and management to resolve issues swiftly and transparently.
Uniting Tenants to Address Issues at 66 Isabella Street
Exploring Tenant Association Benefits
Discover how organizing can empower residents to voice concerns and foster community well-being.
Identifying Common Tenant Concerns
Learn how a tenant group can tackle maintenance, safety, and communication challenges effectively.
Building Stronger Community Ties
See how collaboration among neighbors can transform living experiences and advocate for positive change.
Stand Together, Speak Up
Join us in shaping a stronger community at 66 Isabella Street. Discover how a tenant association can amplify your voice, address concerns, and foster meaningful change. Take the first step to connect and get involved today.